Bad Service from Vodacom staff all try to help, but I just get nowhere

We requested a cancellation on a contract with Vodacom on 29 December 2017 r. On 2 Jan 2018 I recalled / withdrawn the cancellation and upgraded new 24 months contract On 31 Jan 2018, with 6G data left this was just cancelled. No data, no SMS, NOTHING, I was advised that it is cancelled, as I placed a cancellation. - My question, thanks for the new devise, and how could a number be cancelled yet you allow an upgrade. An incident was logged and I was advised to buy airtime and data – which we did - I was advised that this will take 2 -3 working days. 2 Feb 2018 : I was led to believe that it was escalated , and I would be called after 14HOO – No call. - at this point I could not access the Vodacom account anymore, neither did he have data or airtime as it was taken away 5 Feb 2018, called Vodacom again and I was led to believe that I would get feedback after 13HOO – Nothing. , 17HOO – I called again and was called back at 20h15 to advise that incident is logged and IT will resolve this by the 7th Feb 2018 I complained and asked if this is going to take a month – and was advised NO!! 7 Feb 2018: This line is now active , contract signed for 2 years, reflects, no data, no SMS, NO NOTHING - I CALLED Vodacom again at 7H31 – and was advised that an ISD now needs to be logged to transfer data, and this will take 4 hours. They will call me back -------5 Hours later send a SMS back to VODACOM Stating my problem query is NOT solved. I was then advised that the cannot trace a ISD logged, a NEW ONE WILL BE LOGGED and it could take up to 24 Hours… - new ISD in question : 1- ********** ********** So I did not know that I had to log separate incidents for each item, how many still before this is solved - This should never have been a cancellation in the 1st place, and they do not have a call centre or general email where i can escalate this.