Bad Service from vodacom southgate

Bad Service

Im due for upgrade, called vodacom southgate on Tuesday to require if they have stock for Samsung S21fe i was told they don't have stock, however he will check with other branches and phone will be available on Friday. He called on Friday to check if i still required the phone i then confirmed yes, he said he will get back to me and never did. The next morning i walked into the branch still no phone. I was then told he will order on Monday probably the phone will be reaching the Branch by Tuesday so i should check him on Monday. Whilst i was there i was told after renewing the contract i will be require to pay R69 exclusive of the normal installment for the next 6 months? Besides me been furious about the consulted not engaging and updating me i have to carry a fee from an old contract for 6 months. That doesn't make sense.