Bad Service from Vodacom Repairs Alberton

My Apple Iphone 11 was booked in 21st April 2022. After 7 days I contacted Vodacom to get an update. The phone was never booked in at all. Eventually the phone was booked in on 4th May 2022.

I contacted Vodacom Repairs Alberton to get an update and one person tells me that the phone will be replaced the other one tells me that a new device will be issued. The other one tells me that the parts for the phone are on back order.

I am fed up with this type of service. How long does it take to issue a new phone?