DA
Deez A

1 reviews | Active since May 2014

21 Jul 2017, 20:40

Bad Service from Vodacom repair centre

<p>In Febuary I bought 2 tablets Vodacom tab10 from Makro in Brakpan. The Simcover broke and I booked my tablet in for repairs at the Makro Germiston store on the 3rd May for repairs on the screen and also to repair the sim cover that keeps falling out. I received the tablet back just to find one of your repair technicians cracked the back of the tablet trying to open the cover. This looks like the technician forced an object into the opening where the *****s is mounted. When i opened the box the screen was covered in finger prints and full of dust. The simcover was never repaired. The fact that the device was send back to me as repaired. As a Vodacom repair center I'm sure there must be quality checked procedure before sending the device back to the customer. The fact that this device was send back to me with damages hoping i will not notice. Ive send emails to Makro to complain noting was done ive send emails to members of Vodacom to complain but no one responded. The second device simcover also broke not even 6 months of use. </p> <p>Job number this device was booked in Ref ********** job no: ********** 9</p>

0
Replies (3)
Vodacom
Vodacom's reply22 Jul 2017, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jul 2017, 10:25
Official

Dear Deyon,

Your matter is being addressed.

Regards,

Cassandra

DA
Deez A's update10 Aug 2017, 07:24
Reviewer Update

Thank you Vodacom the last reply was on the 24th June. The service to your clients is remarkable.