1 reviews | Active since Jan 2017

31 Jan 2017, 07:59

Bad service from Vodacom repair center

<p>I took a contract with vodacom in October 2015, I was handed a new hand set Ericsson E2304 IMEI ********** ********** 9. Hardly a month iIwas having problems the speaker & microphone, then it was not charging, the camera was faulty, last but not least it was not charging again. I was told by their tecnician that the handset cannot fix, he further said I must either buy a new phone or claim from the insurance. I was told that some *****s are missing inside meanwhile it was their technician who were working on the phone. </p> <p>Below are some of the repair date and job No's</p> <p>05/11/2015 job No ********** 3, - 11/11/2015 job No ********** 9, - 17/12/2015 job No ********** 1, - 26/02/2016 job No ********** 2, - 09/11/2016 job No ********** 5, - 17/11/2016 job No ********** 5, - 03/01/2017 job No ********** 5. All these job No's were either to repair speacker & microphone, faulty camera and not charging. I requested that they replace the hand set several time but they refused.</p> <p>I was send from pilar to post, told of the missing *****s and burnt charging board as if i was the one fixing the pnone. Bad service ever</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team