Bad service from Vodacom - Refusal to cancel contract

My vodacom contract on number *** expired on 01 November 2023.

On 08 December 2023, I called the cancellations department to cancel the contract and revert the it to a prepaid sim. I also paid the account on the same day in order to settle the account. The lady at the call centre promised to send a reference to my cell phone number, which never materialised.

A week later, I walked into the Zevenwacht store to check if the contract was cancelled and was informed that it was not. The contract is still active until today.

I cannot keep paying for a contract that I do not want. I am a pensioner and feel that this is unfair.

The vodacom stores people feel that I must call the centre everytime until this is resolved. It takes a lot of energy to liaise with *********** people who cannot and do not do their jobs properly.

This is not the first time that I have to revert to this platform to get result from vodacom.

It amounts to thievery when debit orders continue to run and money is taken because someone did not do there job properly.

I feel the next step would be to consult the Ombudsman if I receive no joy via this platform.

Please assist.

Regards

Marlon D. Issel