Bad Service from Vodacom re Parcel

<p>A free router sent to me on 15/2/2016 . ON opening the parcel I then found they had also failed to tell. Me that they had also billed me for a contract. At NO time was I informed about this contract .I then called them immediately to cancel the router and contract. I am a pensioner and most certainly DO NOT need this contract. TTHis was all on 16/22016 and the gentleman said he would cancel the order and give Ram instructions to collect the parcel with in 10 day . </p> <p>NEedless to say this did not happen . I again phoned in March and spoken to Mandla who will remember me as I made his day by speaking Isklosa. HE also promised I would be reimbursed and the parcel collected , ONce again no action taken .Then I spoke to Dineo at 11-33am on 7/4/2016 at after sales who then promised immmmediate action collection and a refund of my money.</p> <p>Vodacom have blocked my phone during this period and debited my account with 402-50 which the bank refused as was not the correct amount. Each month I have been debited 283-50 which according to my statement is incorrect from Vodacom .The statement reads R208-49 . My ***-8 </p> <p>The Vodacom customer service branch in Somerset West have tried everything to help me and am afraid the service from your head office leaves a lot to be desired. </p>