Bad service from vodacom online new contracts division

I app**** for a contract deal online. The lady I dealt with said she needed to send documents to my bank. She would call me and let me have the outcome. I subsequently receuved an email from Vodacom saying my application was vetted and approved. I need to talk to the consultant about debit order date, colour of phone ect. I phoned and another consultant asked for my ID no. She said I dont qualify for the deal. She said the consultant who helped me will phone me back. By 12:30pm I had not been contacted. I phoned and asked for the lady by name. The consultant said shes sitting next to her and I explained I only have 30 mins lunch. I was assured she would phone me. 10 mins later I phoned again. Told the story again was left on hold for 10 mins. I ended the call and phoned again. An automated voice informed me I had made many calls to their number. He also said they suspect ********** activity so they blocked my number. Im livid. The consultants name is Londeka (new contracts onkine). Apparently there is more than 1 person by that name. Londeka has know all day that I wanted to discuss matters with her. I was very corteous to everyone I spoke to. People like Londeka give Vodacom a rotten name. How dare she avoid me. I have been a prepaid customer with vodacom for over 10 years. My phone is on its last "legs", hence my online application for a contract deal. Im angry about the way I was treated. If anyone at Vodacom can assist me in a professional manner it would be appreciated. Vodacom makez mullions out of their customers yet their staff avoid you, put you on hold for 10 mins not coming back with a reason why im holding on for so long. I am going to report her behaviour everything is recorded. They will hear im calm and collected. Londeka gets 0 out of 10 for her unprofessional way in which she dealt with me. Im definitely going to report her.