Bad service from Vodacom Online and ***

<p>I did an upgrade online on the 19th of February. On the 21st of February the courier company deliverd my package, very excited I opend the package just to find that there is no phone in the package, only the sim, topdog voucher and the next day delivery terms & conditions. </p> <p>I phoned Vodacom online and stated my delema. There answer to me was, well it looks like there was a system error and that no phone was selected, I need to send an email with all the info as well as the phone I selected to ********** and that they have to reverse the upgrade, and then only can I do my upgrade again. </p> <p> </p> <p>On emailing vadmin, their response was: </p> <p>Kindly be advised that a pick up and reversal has to be done for the top dog voucher once the reversal is done you can re process again</p> <p> </p> <p><br />Kind Regards,</p> <p> </p> <p><br />Kendell</p> <p> </p> <p>I also asked how long this will take and there response:</p> <p>Kindly be advised that it is vodacom's process unfortunately,the pick up and reversal takes 7-14 working days,</p> <p> </p> <p><br />Kind Regards,</p> <p> </p> <p><br />Kendell</p> <p> </p> <p>For me this is totally unaceptable as it was not my fault that there was a system error, and now have to wait another 7 to 14 working days before I can do my upgrade AGAIN. </p> <p> </p> <p>The service from vadmin is a disgrace, they closed the ticket without it being resolved, and with numerous request and replys on the email to re-open the ticket, I just receive another email stating that they have now closed the ticket. </p> <p>The person who is handeling my ticket Kendal Griffin, does not and will not understand that I do not want the ticket closed because it has not been resolved yet. I see the ticket being resolved as soon as the package has been picked up and the upgrade reversed, and only then can the ticket be closed. </p> <p> </p> <p>I am truly dissapointed in Vodacom Online with my upgrade and will not encourage anybody to use the online site to do an upgrade. </p> <p> </p> <p>Regards,</p> <p> </p>