WF
Willie F
1 reviews | Active since Nov 2015
29 May 2020, 12:23
Bad service from Vodacom Online
Upgraded a contract 10 days ago and still no communication from Vodacom or any waybill. Contacted them 9 times already and every time they will get back to me or they have no idea.There customer services is pathetic and does not exist. They are very happy to take your money but when they need to give you service they don't.
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Replies (2)
Vodacom's replyOfficial
29 May 2020, 13:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2020, 13:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WF
Willie F's updateReviewer Update
01 Jun 2020, 08:29Had a phone call, on Friday, but since then now feedback again (That was as well 10 days after the fact). Now it is a new month and 12 days later and the new contracts are still not active, or processed and still waiting for my phone.. This means that I now have to pay the old higher prices again, that show me how Vodacom make sure they take all your money (Actually this is *****). "Do not upgrade keep it until next month we will make more money." I am at the point were I will cancel all my 7 contracts with Vodacom, if this is not sorted out today, my account is fixed to reflect the new contract payments and I receive my new phone.
WF
Willie F's update01 Jun 2020, 08:29
Reviewer Update
Had a phone call, on Friday, but since then now feedback again (That was as well 10 days after the fact). Now it is a new month and 12 days later and the new contracts are still not active, or processed and still waiting for my phone.. This means that I now have to pay the old higher prices again, that show me how Vodacom make sure they take all your money (Actually this is *****). "Do not upgrade keep it until next month we will make more money." I am at the point were I will cancel all my 7 contracts with Vodacom, if this is not sorted out today, my account is fixed to reflect the new contract payments and I receive my new phone.