Bad Service from Vodacom Online

I phoned Vodacom Online on Monday 13 August 2018 to upgrade my number ********** 019 to the Red More Data 10GB contract for R 1199 p/m. My upgrade was processed by the agent and I was told that the phone would be delivered within 7 days.

I phoned on Tuesday, 14 August 2018 just to follow up if the upgrade was processed since I received no confirmation and was told by a Melissa that the upgrade is still pending by the confirmations department.

Today (Wedndesday, 15 August 2018) I phoned again only to be told that the upgrade was cancelled by Melissa and that she is on leave and the agent (Lianda) can't assist me ???!!

I did not receive any call or email saying that the upgrade was cancelled and why the upgrade was cancelled?? This is not acceptable! I need a phone since my current one is not working properly.

I do not understand why I should be the one that constantly has to phone for feedback only to be told that Vodacom messed up the contract.

The service by Vodacom Online is seriously lacking, people would be better off upgrading at their nearest store.