NB
Neville B

1 reviews | Active since Apr 2018

08 Apr 2018, 10:44

Bad service from vodacom online

During March I did a upgrade on my existing contract and after perusing Vodacom online initially I found a suitable contract they advertised flexi 120 contract (Sony Xperia L1 & PS4 bundle). I verified that there was available stock and subsequently placed my order on the 19 March 2018 Receiving no feedback I called to verify and they told me the stock is on a back order but the on the 19 March 2018 when I spoke to the consultant she told there is stock available on this deal and till today if I phone they say the stock is on back order I am a customer for many years with vodacom but I am starting to lose respect for vodacom. Now it started making sense as if Vodacom was playing for time. It's bad service and false advertising trying to play for time on items.

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Replies (2)
Vodacom
Vodacom's reply08 Apr 2018, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NB
Neville B's update12 Apr 2018, 11:40
Reviewer Update
Vodacom have reply whit an email to me they are sorry for the inconvenience they have caused but I must wait if the stock arrives they will dispatch it but the hole thing is it is going for one month and still not receive my order not even vodacom knows when is the stock going to arrive which company does not know when there stock is going arrive so it looks like there is people not doing there work to follow up with the supplier when the stock is going to be send vodacom is full of empty promises.