Bad service from vodacom once again

once again issues with Vodacom and NO customer service for the call center or the store. my contracts was upgraded which they said i can down grade if i need to. Now that i want to down grade i will be paying penalties if they do that. then i wanted to upgrade on a number and the other number i wanted to go on a pay as you go only to hear that that line will only upgrade next year and December was my upgrade month. i have been trying to get hold of Boitumelo Nhlapo for the last three days i have even asked the secretary and the CEO to pass the message but they don't even do that so how can the rest of the company do their job if you don't get assistance for the CEO or his secretary.

Vodacom was one of the best service providers but they are only going backwards not forward.

I called the call center and ask to speak to Boitumelo at 10 this morning till now no call bac.