MB
Muhammad B
1 reviews | Active since Jan 2022
01 Sept 2025, 15:53
Bad service from Vodacom on business accounts
Vodacom has one of the worst customer experience ive ever seen in my life, I'm currently on the call with them for 30 minutes been on hold for about 26 minutes, we had lodged a claim on the 11/08/2025 Ref No : S5-EJSA3-3RFU. They are telling me it should be resolved in 7 to 14 working days, we are on the 16th working day. These numbers that are being queried are business numbers!!!
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Vodacom's replyOfficial
02 Sept 2025, 08:49Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Sept 2025, 08:49
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team