Bad Service from Vodacom- Nothing is done when you report ***** cases

Vodacom is very bad in terms of the turn around time for ***** cases ..In July an amount was debited from my account by Vodacom and I call them and asked why did they debit my account and they said I opened an account with them via online which I did not so I asked them to cancel that contract as I don't have any contract with them...then August they debited again I reported this to Vodacom under the ***** department and they requested my ID copy and affidavit which I submitted...I asked them to cancel the contract and stop debiting me as I did not open any account with them. Then they said they will investigate and revert back to me within 7 to 14 working days which they didn't and I kept following up with no respond. Then this month again they debited again 3 times the amount then I contacted them trying to find out what is happening due to I reported this and they were suppose to stop debiting me on their side but still this is continues.One of the guys at the Vodacom branch tried his level best to assist he event went to a point to check the progress on my behalf and it was still saying pending which means nothing was not done with this case since from the 27th of August 2023 till today the 27th of September 2023.My question is how do they vert their online sales coz right now this debit and reversal it's affecting my credit score and I also have to pay bank charges for reversing this transaction every month...This is the reference number that I got after logging a complain from the ***** department EC-1M7F-1Q8G0F...but still no action was taken ,as a victims I am suffering instead of Vodacom blocking the device that the *****ster is using they are just doing nothing about this ...I really hate this and I don't think in future il use their products not refer anyone