Bad Service From Vodacom Network

I am very disappointed in Vodacom as i had more than 10 years being a customer at Vodacom. I noticed funny amounts on my statement for one of my number ending with 5963 as i was on a month to month and when i check my statements i noticed that there's a data that has been charged to the invoice received from Vodacom and i phone Vodacom Contract Department on the 22nd July 2023 and i was talking to Priscilla Sithole who confirmed that she escalated the matter to her seniors as well as Reward Department. Priscilla advised that i will get feedback within 3 to 4 working days and to this date no feedback has been received.

The only thing recieved is a call from Vodacom offering me another contract for my other number ending with 2605. I also advised Priscilla that i wish to cancel my contracts with Vodacom as i don't have trust anymore because we are being charged for things we did not signed up for as it is clear that somebody from Rewards activated contract without my knowledge and i requested recordings for the contract i was offered for my number ending with 5963 as i've been explaining to the Vodacom/Rewards consultant that i don't need data as i am using WI-FI at home and there's no need for me to have additional data on my contract and will prefare to keep my contract on a month to month so that when i wish to cancel i will do so without any hustles. Can i please request that this matter be looked into and refund my money that was debited on my account for the contract activated now recently.