Bad service from vodacom. Need to make a call to save me time but I can't

Item: Vodacom
Rating: 1
Author: Zamo M

Just bought R110 air time. Was owing vodacom R53. When checking for balance it still says I ow vodacom R53.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Feb 2019, 16:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Feb 2019, 16:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

05 Feb 2019, 15:19

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please be advised that our attempts to contact you have been unsuccessful as our calls we rejected. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].

Regards
Consumer Website Team

Vodacom's reply05 Feb 2019, 15:19

Official

Dear Customer,

Please be advised that our attempts to contact you have been unsuccessful as our calls we rejected. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].

Regards
Consumer Website Team