1 reviews | Active since Mar 2018
bad service from vodacom migration
Good day
I have written a review on the 18 Oct and this is still busy i have had a response from Vodacom on the 22/10 at 15;45. A gentleman with the name not sure if my spelling is correct of his name Mahlan phoned me and said that he will forward this complaint and it will be sorted as soon as possible. 2 days later at 15;44 Senile phoned me from the migration department very friendly and she did exactly that was requested. I requested that some phone me back if this is sorted because i am not paying the new subscription amount. I check my Vodacom app and my old premium showed due, i was extremely surprised and happy. But unfortunately hen i check my app again on Saturday the 26/10/2024 the amount due was back to the new premium that i explain that i am not going to pay. My debit order is due to go of 26/10/2024 and as i explain i do not have the funds for the amount of the new migration. Again nobody came back to me and speak to me about anything. if this debit order does not go off it is going to reflect badly on my band statement as well on my Vodacom account. This is not acceptable i have been trying to sort this problem now for the whole of okt can we please sort this problem now.
Wow , currently i do not think Vodacom cares about any bad reviews. Every time i write a review because my problem is still not resolve some one phones and promise this will be resolve and again we are back again with no resolution. I had to make an arrangement for the arrears on my Vodacom account because i can not afford that one of my sons are without service. I do not have an option as to pay for your mistake. The moment i am in the position to move my contract to a different service provider i will do so. This will be the last time that i will pay for Vodacom's mistake. i am also in the process off laying a complaint with the consumer act. Maybe then this problem will be sorted
Wow , currently i do not think Vodacom cares about any bad reviews. Every time i write a review because my problem is still not resolve some one phones and promise this will be resolve and again we are back again with no resolution. I had to make an arrangement for the arrears on my Vodacom account because i can not afford that one of my sons are without service. I do not have an option as to pay for your mistake. The moment i am in the position to move my contract to a different service provider i will do so. This will be the last time that i will pay for Vodacom's mistake. i am also in the process off laying a complaint with the consumer act. Maybe then this problem will be sorted