Bad service from Vodacom leads to Gap in the Fibre Service Industry for people who are renting

We moved into a rented place 46 Oberon Road, Sunward Park, on 01 June 2020 and the Previous tenant told us they gave notice on the Fibre Line with Vodacom (Ref SR*** on 27 May 2020. We were waiting until 30 June 2020 for the Notice to run out. The Previous tenants received notice of Confirmation on 01 July 2020 (Ref SR***), They assumed the Line is open. We app**** to our ISP to link, but the release was not done from Vodacom. When Vodacom was contacted they said it was a Suspension and not a cancellation. We contacted the account holder to contact Vodacom and correct the issue. They logged it and were given a time period of 24 to 48 hours for resolution. It was again logged (Ref SR***) 08 July 2020 and still no resolution. a month and a half later still no resolve.

We have to work from home and my children need the Internet for Studies and Schooling.

Would appreciate your urgent feedback and resolution, and this will be sent to the Ombudsman and Icasa.

Regards