Bad service from Vodacom insurance

Frustrating experience with Vodacom Insurance! I've been trying to claim for a lost phone since December 2024, but it's been impossible to get assistance. No call line, no response to emails, I have went to vodashop several times and they also don't know what to do anymore. Even vodacom's employees cannot reach insurance within their company. I am still paying premiums every month. If you can't help me with my claim, I expect a full refund of all premiums paid.Please assist or refund my premiums in full. Unacceptable service! #VodacomInsurance #LostPhone #CustomerServiceFail