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LM
Lebogang M

1 reviews | Active since Mar 2019

02 Mar 2019, 23:43

BAD SERVICE FROM VODACOM INSURANCE

I am currently experiencing the worst service from the new vodacom insurance, made a claim for a cellphone cause I have lost it. I can't get through to the insurance call center to track my claim and there is no sort of communication from their side. Cellsure proved a better service then what is currently happening. With cellsure you would make a claim in less then 24 hours the claim was approved.

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Replies (3)
Vodacom
Vodacom's reply03 Mar 2019, 10:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Lebogang M's update05 Mar 2019, 22:24
Reviewer Update
Still waiting to be contacted by Finrite wìth regards to my claim. I'm very disappointed with the service I am getting both from VODACOM and FINRITE INSURANCE. I dont think I will continue with this kind of service. I am a paying client and my needs, need to be met. I can't wait more then a week for a response for a claim I made. As soon as I get my phone I am cancelling my contract with Finrite I will not continue with a insurance that doesn't put it's customers first.
Vodacom
Vodacom's reply14 Mar 2019, 11:03
Official
Dear Lebogang, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team