Bad service from Vodacom ***** Disputes department

Dear Vodacom,

I am so very not happy with the way vodacom handles the ***** disputes.

I have submitted a dispute to them and the gave me reference number : EC-1J3S-20GKPR , this was in 2017. Is months later and this has not been resolved. Now they want ridiculous amounts of money from me and handed my account to their lawyers. They are even saying am owe them on a number for a contact that i have finished paying for. I have followed up with them on several occasions and even went to Vodaworld in Midrand with the hope that i will get assisted. When i was at Vodaworld , the consultant told me that this has been investigated and confirmed as *****. I asked her to send me a confirmation email, i am still waiting for that email.

I has send vodacom all the paperwork they requested and even the documents that were used by the ********* to take sign up a contract. I got this documents from one of their partners Afrizone.

I have told them that i only have one contract with Vodacom, Vodacom must stop protecting this ********* that work for them.

I just want Vodacom to sort this out and clear my name from the credit bureau.

Can someone please assist as a matter of urgency ....this is really a pathetic service.

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