AR
Amanda R
1 reviews | Active since Mar 2026
27 Mar 2026, 15:33
Bad service from Vodacom fibre customer care
Title: FORMAL ESCALATION: Fibre Down Since Tuesday – Breach of Service by Vodacom My Vodacom fibre has been down since Tuesday, and I am now without service for several days with no resolution in sight. Despite multiple attempts to get assistance, Vodacom has failed to provide any clear explanation, meaningful feedback, or a confirmed timeframe for restoration. The responses received have been vague and unhelpful. This situation now constitutes a failure to deliver a paid service and raises serious concerns regarding Vodacom’s service obligations. If this matter is not resolved immediately, I will proceed with formal escalation, including lodging a complaint with ICASA and pursuing cancellation of my service on the grounds of non-performance. I expect the following as a matter of urgency: Immediate escalation and intervention A clear explanation of the fault A confirmed ETA for full restoration Compensation for the extended downtime Vodacom’s lack of communication and failure to act is unacceptable. Account holder: Amanda Rothman Area: Ehrlichpark Contact number: ***
Helpful (0)
Replies (12)0
Replies (12)AR
Amanda R's updateReviewer Update
27 Mar 2026, 17:24Still no feedback or resolution from Vodacom. This is now affecting us going into the weekend with no service.
AR
Amanda R's update27 Mar 2026, 17:24
Reviewer Update
Still no feedback or resolution from Vodacom. This is now affecting us going into the weekend with no service.
AR
Amanda R's updateReviewer Update
27 Mar 2026, 20:02Still no ETA from vodacom.
Now they say they migrated to Vumatell and something went wrong during the migraition.
But they dont know what and when this will be solved.
Its been 4 days already without real answers or when this will be solved.
Now they say they migrated to Vumatell and something went wrong during the migraition.
But they dont know what and when this will be solved.
Its been 4 days already without real answers or when this will be solved.
AR
Amanda R's update27 Mar 2026, 20:02
Reviewer Update
Still no ETA from vodacom.
Now they say they migrated to Vumatell and something went wrong during the migraition.
But they dont know what and when this will be solved.
Its been 4 days already without real answers or when this will be solved.
Now they say they migrated to Vumatell and something went wrong during the migraition.
But they dont know what and when this will be solved.
Its been 4 days already without real answers or when this will be solved.
AR
Amanda R's updateReviewer Update
28 Mar 2026, 06:16Stil no feedback or what the problem.is and when it will be fixed.
Going for day 5 now. Costing me alot of additional costs for data without any news or any updates.
Very poor service.
And its weeknd now so no one is going to help stil.
So unhappy with this bad service.
Dont now how much money i will have lost by next week. And every time i call they cant give a reason or timeframe
Going for day 5 now. Costing me alot of additional costs for data without any news or any updates.
Very poor service.
And its weeknd now so no one is going to help stil.
So unhappy with this bad service.
Dont now how much money i will have lost by next week. And every time i call they cant give a reason or timeframe
AR
Amanda R's update28 Mar 2026, 06:16
Reviewer Update
Stil no feedback or what the problem.is and when it will be fixed.
Going for day 5 now. Costing me alot of additional costs for data without any news or any updates.
Very poor service.
And its weeknd now so no one is going to help stil.
So unhappy with this bad service.
Dont now how much money i will have lost by next week. And every time i call they cant give a reason or timeframe
Going for day 5 now. Costing me alot of additional costs for data without any news or any updates.
Very poor service.
And its weeknd now so no one is going to help stil.
So unhappy with this bad service.
Dont now how much money i will have lost by next week. And every time i call they cant give a reason or timeframe
Vodacom's replyOfficial
28 Mar 2026, 07:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply28 Mar 2026, 07:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
AR
Amanda R's updateReviewer Update
28 Mar 2026, 07:49I called again not you.
Stil same story you migrated to Vuma.
Vuma is non existent. They dont give feedbacks.
They dont have any answers and you dont have any answers. 98 households are being effected and no one knows a timeframe or a reason. Everytime a call because you sont call or give updates i get a different story or lie. You tell me you are lodging tickets you tell me Vuma is not responding.
My contract is with you. But now you wash your hands in this. Everyone knows technicions dont work over weeknds. So the story is stil no time frame no reaaon for us being down no answers and we must just sit and wait with no feedback or calls or anything
Stil same story you migrated to Vuma.
Vuma is non existent. They dont give feedbacks.
They dont have any answers and you dont have any answers. 98 households are being effected and no one knows a timeframe or a reason. Everytime a call because you sont call or give updates i get a different story or lie. You tell me you are lodging tickets you tell me Vuma is not responding.
My contract is with you. But now you wash your hands in this. Everyone knows technicions dont work over weeknds. So the story is stil no time frame no reaaon for us being down no answers and we must just sit and wait with no feedback or calls or anything
AR
Amanda R's update28 Mar 2026, 07:49
Reviewer Update
I called again not you.
Stil same story you migrated to Vuma.
Vuma is non existent. They dont give feedbacks.
They dont have any answers and you dont have any answers. 98 households are being effected and no one knows a timeframe or a reason. Everytime a call because you sont call or give updates i get a different story or lie. You tell me you are lodging tickets you tell me Vuma is not responding.
My contract is with you. But now you wash your hands in this. Everyone knows technicions dont work over weeknds. So the story is stil no time frame no reaaon for us being down no answers and we must just sit and wait with no feedback or calls or anything
Stil same story you migrated to Vuma.
Vuma is non existent. They dont give feedbacks.
They dont have any answers and you dont have any answers. 98 households are being effected and no one knows a timeframe or a reason. Everytime a call because you sont call or give updates i get a different story or lie. You tell me you are lodging tickets you tell me Vuma is not responding.
My contract is with you. But now you wash your hands in this. Everyone knows technicions dont work over weeknds. So the story is stil no time frame no reaaon for us being down no answers and we must just sit and wait with no feedback or calls or anything
AR
Amanda R's updateReviewer Update
28 Mar 2026, 07:50Its been 5 days.
AR
Amanda R's update28 Mar 2026, 07:50
Reviewer Update
Its been 5 days.
AR
Amanda R's updateReviewer Update
28 Mar 2026, 08:44Just spoke to Vuma and this is there answer
I am not picking up that migration on my end or anything regarding a migration under the premises.
So Vodacom please tell me whats going on? Real answes now no more fictional stories please
I am not picking up that migration on my end or anything regarding a migration under the premises.
So Vodacom please tell me whats going on? Real answes now no more fictional stories please
AR
Amanda R's update28 Mar 2026, 08:44
Reviewer Update
Just spoke to Vuma and this is there answer
I am not picking up that migration on my end or anything regarding a migration under the premises.
So Vodacom please tell me whats going on? Real answes now no more fictional stories please
I am not picking up that migration on my end or anything regarding a migration under the premises.
So Vodacom please tell me whats going on? Real answes now no more fictional stories please
AR
Amanda R's updateReviewer Update
29 Mar 2026, 07:48Day 6 without fibre and still no resolution or proper feedback.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
AR
Amanda R's update29 Mar 2026, 07:48
Reviewer Update
Day 6 without fibre and still no resolution or proper feedback.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
AR
Amanda R's updateReviewer Update
29 Mar 2026, 11:57Good day
Thank you for calling and understanding my delema.
Very friendly young Man and even gave me 30 gig of data.
I hope.that something will.happen now
He promised me that he will keep an eye on this matter and let me know whats going on.
Vingers crossed.
Thank you for calling and understanding my delema.
Very friendly young Man and even gave me 30 gig of data.
I hope.that something will.happen now
He promised me that he will keep an eye on this matter and let me know whats going on.
Vingers crossed.
AR
Amanda R's update29 Mar 2026, 11:57
Reviewer Update
Good day
Thank you for calling and understanding my delema.
Very friendly young Man and even gave me 30 gig of data.
I hope.that something will.happen now
He promised me that he will keep an eye on this matter and let me know whats going on.
Vingers crossed.
Thank you for calling and understanding my delema.
Very friendly young Man and even gave me 30 gig of data.
I hope.that something will.happen now
He promised me that he will keep an eye on this matter and let me know whats going on.
Vingers crossed.
AR
Amanda R's updateReviewer Update
30 Mar 2026, 05:00Dear Vodacom as you know this sitsuasiion has been ongoing now for almost a week that 98 households are without fibre for almost a week already. I truly hope that today this wil be sorted out. Its school holidays we need fibre. Please make this a priority today to help us. We have realy been asking a week already for help. Hope that before the end of day my fibre wil be on.
Please dont disapoint me further.
We have been more than patient. Even thow you could not profide us with any clear answers when we phoned. Its a new week please let us start this new week with making us a priority today and fixing this ongoing problem today.
Please dont disapoint me further.
We have been more than patient. Even thow you could not profide us with any clear answers when we phoned. Its a new week please let us start this new week with making us a priority today and fixing this ongoing problem today.
AR
Amanda R's update30 Mar 2026, 05:00
Reviewer Update
Dear Vodacom as you know this sitsuasiion has been ongoing now for almost a week that 98 households are without fibre for almost a week already. I truly hope that today this wil be sorted out. Its school holidays we need fibre. Please make this a priority today to help us. We have realy been asking a week already for help. Hope that before the end of day my fibre wil be on.
Please dont disapoint me further.
We have been more than patient. Even thow you could not profide us with any clear answers when we phoned. Its a new week please let us start this new week with making us a priority today and fixing this ongoing problem today.
Please dont disapoint me further.
We have been more than patient. Even thow you could not profide us with any clear answers when we phoned. Its a new week please let us start this new week with making us a priority today and fixing this ongoing problem today.
AR
Amanda R's updateReviewer Update
30 Mar 2026, 10:32Already almost 11 o clock
Almost a week without fibre with no answrs or ETA.
Please people stil no fibre still no calls still no tecnicians. Please take this matter as urgent.
Almost a week without fibre with no answrs or ETA.
Please people stil no fibre still no calls still no tecnicians. Please take this matter as urgent.
AR
Amanda R's update30 Mar 2026, 10:32
Reviewer Update
Already almost 11 o clock
Almost a week without fibre with no answrs or ETA.
Please people stil no fibre still no calls still no tecnicians. Please take this matter as urgent.
Almost a week without fibre with no answrs or ETA.
Please people stil no fibre still no calls still no tecnicians. Please take this matter as urgent.
AR
Amanda R's updateReviewer Update
30 Mar 2026, 12:49Day 6/7 and still no fibre, no resolution, and no ETA provided.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
AR
Amanda R's update30 Mar 2026, 12:49
Reviewer Update
Day 6/7 and still no fibre, no resolution, and no ETA provided.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.