Bad service from Vodacom Fibre

I am constantly having problems with my fiber being cut off by Vodacom. Their service is disgusting. The people at the call center are useless. Promise to get someone to contact us with feedback regarding the problem but no one ever calls us back. Biggest mistake I ever made was to take out a contract with Vodacom. During Covid 19 every one is working from home (except those of us who are with Vodacom and are constantly being cut off). You would think Vodacom would have their ducks in a row with so many people now using fiber and working from home. Since we can't work from home we don't get paid. I wonder if the people in the call center are being paid as they are certainly NOT doing their work.