Bad Service from Vodacom Fibre!

On the 18th of January 2021 I logged a relocation request for my Fibre to a new apartment which is literally 2 houses down in the same estate. I kept calling and I was being told that it takes 30 days. Today is day 29 and there is still no sign of them. My wife called and she was told that it takes 30 days from a new calendar mont! Are you serious? what pathetic service is this? Now the agent tells my wife that we should've cancelled and created a new order, so why are we only being told this now after we have been charged for a service that we didn't even utilise?