Bad service from Vodacom Fibre

Guys, if you have a choice, do not use Vodacom for you fibre connection...

Here is my sad story:

I placed an order for fibre connection. And I must say, getting all approved went very smoothly. On Wednesday, 4 March 2020 the team came and installed the fibre connection and the modem. They told us that all will be working within 48 hours. All that was left to do was to connect "the power".

Well, that was on 4 March 2020 at 14:00.

Then, by Friday, i.e. 48 hours later, nothing worked yet. So I called Vodacom. I was told it will be escalated. By Saturday still now feedback or working fibre. So I called again. Again I was assured this will now be escalated. Well, by Monday morning now feedback or connection. So I called again. And again I was promised feedback and escalation to a manager.

It is now Monday afternoon, 16:58. I called again, and I am told is that they can see somebody reacted to the call. But still nobody can tell me what is going on and when this will work!

Surely it cannot be that difficult to at least provide feedback! And surely, if you promise the client that the connection will work within 48 hours, then you should keep to that promise!

It is now 123 hours since the installation had been done. What happened to the promised 48 hours?

And the sad part is, when I ask the call centre staff to put me through to a manager, I am told they cannot do that. Is the manager perhaps hiding from to many complaints?

Come on Vodacom, we expect better than this.