Bad service from Vodacom Fibre

Item: Vodacom
Rating: 1
Author: Erenicia B

it sadden me that after months of settling my account, vodacom still reflects on my credit score. I've phoned in multiple names, every call confirms that my account has been closed and that I will receive a paid up letter days later.

I've lost hope in resolving this matter and will now consult the ombudsman

Helpful (0)

Replies (1)

Vodacom's replyOfficial

05 May 2024, 12:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 May 2024, 12:57

Official