NV
Nadia V
1 reviews | Active since Dec 2019
21 Dec 2019, 13:26
Bad service from Vodacom Fibre
We have relocated. We have received empty promises from Vodacom Customer Service. The excuses are always that the case has been escalated but nothing happens. It is now almost more than a month that we are following up on the relocation and network connection and is still not resolved. I am above frustrated and my hands ate tide. Spoke to two managers already and still nothing. Who else should you speak to to get this resolved?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Dec 2019, 13:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2019, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NV
Nadia V's updateReviewer Update
22 Dec 2019, 15:29Seeing is believing.. I already received a lot of empty promises!
NV
Nadia V's update22 Dec 2019, 15:29
Reviewer Update
Seeing is believing.. I already received a lot of empty promises!
NV
Nadia V's updateReviewer Update
28 Dec 2019, 11:30Good day
Since the 15th of November we are battling to get a relocation done. Every time you call the *** number the agents have different stories..
Today they said the are only opening on the 6th of January and the relocation was never done.
This is beyond pathetic!
I don't even think they care about the customer reviews.
I do not recommend Vodacom Fibre. Choose a service provider that will deliver results!
Since the 15th of November we are battling to get a relocation done. Every time you call the *** number the agents have different stories..
Today they said the are only opening on the 6th of January and the relocation was never done.
This is beyond pathetic!
I don't even think they care about the customer reviews.
I do not recommend Vodacom Fibre. Choose a service provider that will deliver results!
NV
Nadia V's update28 Dec 2019, 11:30
Reviewer Update
Good day
Since the 15th of November we are battling to get a relocation done. Every time you call the *** number the agents have different stories..
Today they said the are only opening on the 6th of January and the relocation was never done.
This is beyond pathetic!
I don't even think they care about the customer reviews.
I do not recommend Vodacom Fibre. Choose a service provider that will deliver results!
Since the 15th of November we are battling to get a relocation done. Every time you call the *** number the agents have different stories..
Today they said the are only opening on the 6th of January and the relocation was never done.
This is beyond pathetic!
I don't even think they care about the customer reviews.
I do not recommend Vodacom Fibre. Choose a service provider that will deliver results!
Vodacom's replyOfficial
13 Jan 2020, 09:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Jan 2020, 09:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team