Bad service from vodacom
I am very disappointed with the services that I got from Vodacom, on the 15th of March 2020 I app**** for fiber, and on the 16th of March 2020, my application was declined?? What I did not know is that on their system it shows my application is still pending and because of that I cannot apply for fiber at any other isp, my internet expires tonight and there is not enough time to get another isp before tomorrow.
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Vodacom's replyOfficial
04 May 2020, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2020, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
06 May 2020, 11:17It is two days later and no consultant has phoned me, I had to phone them to find out what the status of my query is, this just tells me that communication, among other things, is bad at Vodacom. I hope that my issue can be sorted out soon, working for emergency services and having internet is not good at all.
's update06 May 2020, 11:17
Reviewer Update
It is two days later and no consultant has phoned me, I had to phone them to find out what the status of my query is, this just tells me that communication, among other things, is bad at Vodacom. I hope that my issue can be sorted out soon, working for emergency services and having internet is not good at all.