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Shanon C
1 reviews | Active since Feb 2021
11 Feb 2021, 07:57
BAD SERVICE FROM VODACOM
I would not recommend Vodacom to anyone! Their service is very bad and there's always something wrong with your account. In Jan I asked a consultant to send me cancellation quote which I paid but at the end of Jan I received another bill. When I called Vodacom to ask where this bill came from they said it's an outstanding amount that they forgot to put on the cancellation quote. Now tell me, whose problem is that!
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Replies (2)
Vodacom's replyOfficial
11 Feb 2021, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2021, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Shanon C's updateReviewer Update
12 Feb 2021, 10:15So someone actually called me back from Vodacom, can you believe it! He managed to explain my situation which I understood but there is one thing wrt my contract they keep on changing their story about. How can you sign up for a 3yr contract on open line, change it to top up, your installment is more than what you signed up after it was change to top up but the duration is changed from 36 to 24months but at the end of the day I still had to pay the exact same amount for 36months! When I queried about credit that is owed to me, one consultant says yes they owe me but yesterday I was told that no credit is due to me as the contract was correct...unbelievable. There was a price increase that was communicated to everyone but I have been paying the same amount since 2018 till now!??Vodacom is a ***** people!
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Shanon C's update12 Feb 2021, 10:15
Reviewer Update
So someone actually called me back from Vodacom, can you believe it! He managed to explain my situation which I understood but there is one thing wrt my contract they keep on changing their story about. How can you sign up for a 3yr contract on open line, change it to top up, your installment is more than what you signed up after it was change to top up but the duration is changed from 36 to 24months but at the end of the day I still had to pay the exact same amount for 36months! When I queried about credit that is owed to me, one consultant says yes they owe me but yesterday I was told that no credit is due to me as the contract was correct...unbelievable. There was a price increase that was communicated to everyone but I have been paying the same amount since 2018 till now!??Vodacom is a ***** people!