Bad service from Vodacom especially over the phone

I cancelled 1 of my Vodacom accounts in December. I was told all was sorted and in January again the monthly debit order was deducted. I have since tried to call Vodacom 10X. 3 X the operator hung up on me as soon as I was connected. 2 x the operator informed me they were offline and could not help me. I then went into the Bayside store and they couldn't help me. They gave me a number to contact to speak to a manager and called 2 X and nobody even answered the phone - ***. Then I called 082111 again and the system was slow so they couldn't help me. Then I called and asked to speak to a manager and they were to busy. I was promised the manager would call me back but obviously they have not. To say the least the service is beyond pathetic. On my next upgrade I am definitely switching to another service provider.