Bad service from Vodacom

It is with absolute disgust that I would like to share this: On the 26th of June I mistakenly overpaid my Vodacom account by almost R5000. I immediately noticed this and began the long tedious process of trying to get a tefund from Vodacom.

After first not being able to speak to a real person I eventually managed to obtain an e mail address of somebody who would supposely be able to help me.

Long story short: after sending numerous e mails to various people and being promised that my refund was being paid TODAY I have not been able to resolve this matter. It is the 19th if July today!

I have been a loyal client of Vodacom's for close to 30 years and think that I deserve a little more respect than just being ignored and **** to.

I have all the e mails that were sent back and forth since I have embarked on this very frustrating and futile joutney.

If somebody has a contact number of somebody who could possibly help me I will greatly appreciate it.