Bad Service from VODACOM CUSTOMER SERVICES / ONLINE SALES SERVICES. EXTREMELY POOR SERVICE!!!

Poor customer service received from Vodacom Customer Care Services and Online Sales services. I, the customer had to follow up on upgrade products - once sale is done. This has been worst service received from Vodacom.

incompetence at another level. I was told about Policy and procdures and in this process the customer is left to wait....not to mention the Courier services that Vodacom use - Skynet Couriers services extremely poor working in tandem with POOR CUSTOMER SERVICE from Vodacom.

To date I the customer had to follow up on my cellphone upgrade orders. Waiting for Vodacom Customer Services to assist me to no avail. Then told Vodacom is sorting out their company policy process which impacts hugely on customer waiting for products / service ..so much for Customer Service.

I'm told to wait about 10 more days before I can go into Vodacom shop to restart the upgrade process.

Vodacom Customer Service - what happened to customer service?