BAD SERVICE FROM VODACOM

First of all where do i start....

April Vodacom never debit ordered our bank account for the monthley instalment as per usual.

We checked with our bank and nothing whent off. No bounced debit orders and also no attempted debit orders.

After a whole moth of phoning and trying to sort this out with 5 different consultants, which non of them could actually assist us, we came through to a 6th one that actually whent in and checked the banking detials.

It came to the conclution that Vodacom tried to "*******ly" debit order the amount from the incorrect bank. By "*******ly" i mean changing banking details without our permission and just taking money from a bank that does not even exist. They have been debit ordering their instalment from 1 bank account for 3 years and then 1 month just decide to debit order from a bank account they felt like.

To top this off, it has been listed on our credit bereu as non payment for that month and looks bad on our names now, but this error was not due to our error.

When i tried phoning in now, they removed the Power of Attorney that my husband gave them a year ago and they just refused to assist us.

As the word came out of one of thei consultant mouths is "You did not pay so we will list you because YOU have missed YOUR payment"

And this after they have "*******ly" changed the banking details on their side and THEY debit ordered from the incorrect bank account.

We were also held accountable for the debit order not going through and charged admin charges from Vodacoms side.

This is very unprofessional and seems this is the attitude that VODACOM just has with their clients.