Bad Service from Vodacom Call Centre

Item: Vodacom
Rating: 1
Author: Graham R

Morning

Yesterday I sent an email to Vodacom requesting a copy of my contract I signed with them. I received an email requesting me to verify my personal detail which I did and then today I received a call requesting me to verify my personal details before I can obtain my copy of the contract. The gentleman at the call centre upset me further by requesting me to respond to another security verification mail that he will send to verify my personal details.

I honestly feel that Vodacom have taken this security verification to ridiculous levels, and this frustrating and time consuming.

Can I just get a copy of contract I have already done 2 security verification.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Nov 2018, 12:10

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Nov 2018, 12:10

Official

Vodacom's replyOfficial

28 Nov 2018, 12:19

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team

Vodacom's reply28 Nov 2018, 12:19

Official