Bad service from vodacom call center

I bought a new router on contract. Called the call center on 8/6/2020, the lady who was helping me was very impatient with me while i was asking valid question. I asked her to activate my sim card, she told me she did, i should take off the sim card and reinsert after 8, i then asked her how will i know that the sim card is activated, she said to me r u telling me u have never used a router before? I said to her she is not answering my question I repeated the question, i asked again how will i know tgat my data is loaded she said i should remove the sim card and put it in a cellphone, i then proceed to ask if that is the only way coz removing the card is not user friendly she gave me attitude and asked if there is another since im not taking what she is saying. I told her im new to vodacom im an mtn user and with mtn you can check balances in the app. It was a very bad experience i tod her i will have to call again to get help since she is not willing to answer questions. The second lady who helped me atleast tried although i still couldn’t connect to the internet beside the simcard being activated