BAD SERVICE FROM VODACOM

I ordered a phone online on the 12th November and everything was finalised and approved then. The consultant promised that the phone will be delivered within 7 days. After 7 days I called ***4, the online orders numbers and I was told that the phone is a "back order" and will not be delivered anytime soon. Ohkay I waited until I received an SMS from RAM, notifying me that the phone is with them and will be couriered within 72 hours, that was the 26th November. I waited for 3 days and no phone was delivered. I tracked the order and called both Vodacom and RAM to find out what's happening, RAM notified me that the delivery address is incomplete, I need to sort it out with VODACOM. I spoke to 3 consultants from Vodacom who promised that the issue will be sorted out and none of them really bothered to sort it out. 21 days later the phone is sitting with Vodacom and no one is doing follow ups to update my delivery address. I am not even sure who to contact anymore because the consultants are rather USELESS. I spend about R 15 of airtime for every call I make to Vodacom and the details that are required to proceed with the call. If you are thinking of ordering a phone from Vodacom I would suggest you do it with another service provider. Their service is horrible.