TM
Tinyiko M

1 reviews | Active since Apr 2020

03 Apr 2020, 21:13

Bad service from vodacom

I have a contract with Vodacom that is coming to an end in May, I have been calling Vodacom since March 2019, trying to give them a notice to cancel my contract but to my surprise they are giving me the run around, hanging up on me and giving me different dates to call to get my contract canceled, I told them I can not afford the contract anymore but are making it difficult for me to cancel it, they have been frustrating. Today I spoke to 5 constants who keep telling me to call on a different date to cancel my contract. Vodacom has to understand that I cannot afford to continue with the contract and it's unfair that they want to bully me into it.

0
Replies (2)
TM
Tinyiko M's update03 Apr 2020, 21:20
Reviewer Update
I have a contract with Vodacom that is coming to an end in May, I have been calling Vodacom since March 2019, trying to give them a notice to cancel my contract but to my surprise they are giving me the run around, hanging up on me and giving me different dates to call to get my contract canceled, I told them I can not afford the contract anymore but are making it difficult for me to cancel it, they have been frustrating. Today I spoke to 5 constants who keep telling me to call on a different date to cancel my contract. Vodacom has to understand that I cannot afford to continue with the contract and it's unfair that they want to bully me into it. I can not afford this contract anymore, why is vodacom try to corn me.

Vodacom
Vodacom's reply04 Apr 2020, 11:25
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team