Bad service from Vodacom

I am very unsatisfied with the Vodacom service! I could not pay my account for a few months... On Monday at 17:56 I paid the full outstanding amount of R3266 via the Vodacom app... On Wednesday, my account was still suspended. I tried phoning a consultant to sort this out, but I had to hold on for longer than an hour, and then was cut off by Vodacom. Later that afternoon, I tried again, and via the automated response on 072135, the line was reconected within 2 hours... On Thursday, the account was suspended again, and I received a mail from one of the consultants noting that it can take up to 72 hours for the money to show in their account, and only after that, they can reconnect my account... It has been longer than 72 hours now, and still no feedback, and my account is still suspended... I tried phoning the 082135 number again this morning, but an automated response is telling me that my account is suspended, and I must call my service provider... No where on the app on the Vodacom website, do they give a number for the service provider...All they give, is the 082135 number, which is unable to assist me... I have never in the past had this problem. I have had bad months in the past, where I could not pay my account, but when I then paid it on the Vodacom app, the service was reconnected instantly... I must say, after this experience, I would not recommend Vodacom to anyone... I hope this review will help to get my account sorted out