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Peter E

1 reviews | Active since Jul 2018

10 Jan 2021, 12:53

Bad Service from Vodacom

On 7 Jan, I upgraded telephonically with one of your agents. I upgarded the Oppo A72 and Oppo A15 for R530 for 24 months.

On 8 Jan, one of your agents called me to inform me that I cannot get this promotion because of my profile. He also said that the Regions and especially the Western Cape do not update clients profiles and this leads to bad profiles.I spent the whole week trying to get my profile updated from errors to paid after I had paid the account.

I do not understand why I cannot get the upgrade as I would only be paying R40 more. I am currently paying R490 for one phone. I would any way be paying only for the device of the 2nd phone and not airtime.

I have being your customer for so long. This is the 1st time that I encounter such bad service with your company. And your agents attitude is sorry we cannot help you.

I feel that I must let my contract end amd then move over to MTN, CELL C OR TELKOM.

0
Replies (4)
Vodacom
Vodacom's reply11 Jan 2021, 08:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PE
Peter E's update11 Jan 2021, 15:49
Reviewer Update
Good day I received your comment that a consultant will contact me. I am still waiting for a consultant to call me.
PE
Peter E's update12 Jan 2021, 17:37
Reviewer Update
So does this mean that I cannot upgrade on a promotion package? I really don't see the difference. It seems that you are telling me that this promotion two for one is actually two contracts that I am getting? Wow then it seems that you are bait marketing and according to the consumer law you can be fined for bait marketing. I will upgarde now and then two months later one of your agents will call me to offer more airtime. Then my profile is good enough. I really think business is pathetic with their value customer.

I am really rethinking of upgrading.
PE
Peter E's update12 Jan 2021, 17:53
Reviewer Update
If I read through your reply. It has come to light that you are actually telling me this promotion is more favourable for new contractors. The fact that you are looking at my credit profile for a promotion that indicates two for one while I am upgrading. You must put in your fine print that you will be relooking at your current customers credit profile if they should want it in an upgrade. I think I should approach the ombudsman to resolve this issue for me.