cS
carla S

1 reviews | Active since Apr 2014

10 Oct 2017, 16:24

Bad service from Vodacom Business, once again

After a year of doing everything that was asked of me, Vodacom still can't move my contracts from my name to business for VAT purposes.

They have failed to do that on numerous times and even the Manager of a Vodacom shop doesn't know what to do anymore.

The money is being debited out of the business account, but still, uselessness prevails.

After a year, all the calls, all the visiting of the shop, all the driving and all the time, I have lost R50 000.

Oh, today I found out I have a four year contract as well, did not sign up for that, so I guess Vodacom excels at ***** also.

Due to Vodacom's uselessness, I am force to cancel my contract one by one and move to MTN.

Thank you once again for super bad service.

PS, better look at the ***** you are doing, and the fact that you did a sim swop in your store without my consent.

0
Replies (5)
Vodacom
Vodacom's reply11 Oct 2017, 06:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

cS
carla S's update13 Oct 2017, 05:39
Reviewer Update
Thankyou for the generic reply, once again. After 2 days I still don't hand any feedback. Great, just shows how much you care about your customers.
cS
carla S's update15 Oct 2017, 17:52
Reviewer Update
Still waiting for your so called feedback!
cS
carla S's update17 Oct 2017, 22:17
Reviewer Update
Still waiting for feedback. So, I decided to call your customer service centre. They told me they can't do anything, I must go to another Vodacom shop. Yes, they are right, you can't do anything.....
Vodacom
Vodacom's reply10 Nov 2017, 12:12
Official

Good Day Carla,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email confirmation received.

Regards
RO