TM
Thakgalo M
1 reviews | Active since Jan 2014
06 May 2021, 10:42
BAD SERVICE FROM VODACOM BUSINESS
We have an account with Vodacom. Over the past few days I have been contacting Vodacom Business in attempts to have a Bulk Sms Bundle to be added to our account.
I have been tossed from sales, to support to technical just for this to be done. It's actually frustrating that no one at Vodacom Business knows how to add an additional product to an existing contract.
Vodacom needs to stop false advertising that they offer Bulk SMS bundles when they do not. If may matter is not resolved today. I will be moving to a new service provider.
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 11:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thakgalo M's updateReviewer Update
06 May 2021, 13:24This a generic response Vodacom. Totally unacceptable!!!!
TM
Thakgalo M's update06 May 2021, 13:24
Reviewer Update
This a generic response Vodacom. Totally unacceptable!!!!