CS
Cathy S
1 reviews | Active since Jan 2019
22 Feb 2021, 08:44
BAD SERVICE FROM VODACOM
We have been without internet for nearly a week now. My husband has been on the phone literally every day with NO joy. We have two lines on the property, one to the main house and one to the flat. When our last tenant moved, we had a problem with Vodacom disconnecting the line for the new tenant. Once that was resolved the very next day we had NO internet????? Some idiot at Vodacom disconnect us. WHY????? and ever since then we have been struggling to get them to reconnect. An email was sent to Mitchell via the call center regarding this issue and all he could do was thumbs up, really. My husband works from home and this is really frustrating. If this issue is not sorted by end of day today, I am seriously considering looking at another service provider, not that Vodacom really cares. I want a service provider that actually care about their customers. Terribly disappoint in the service we have been getting from Vodacom of late.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Feb 2021, 09:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Feb 2021, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Cathy S's updateReviewer Update
22 Feb 2021, 13:16It is now 13h09 and after contacting the Vodacom call center and having to listen to all the excuses under the sun and the lies, we are still no further in knowing when our line will be reconnected. Have been told it is VUMATEL who is at fault and the other one was the line has been cancelled????? And then they wonder why I carry on like a crazy women. It is not rocket science to see that our line has been cut by Vodacom for what reason I still do not know and there was never a cancellation for this line and it also has nothing to do with VUMATEL. I am so GATVAL and if anyone is reading this could someone refer us to another service provider that actually cares about their customers and walks the extra mile. It is quite obvious that Vodacom DO NOT really care or know the meaning of customer service. You cannot even get to speak to a supervisor or manager, WHY?????
CS
Cathy S's update22 Feb 2021, 13:16
Reviewer Update
It is now 13h09 and after contacting the Vodacom call center and having to listen to all the excuses under the sun and the lies, we are still no further in knowing when our line will be reconnected. Have been told it is VUMATEL who is at fault and the other one was the line has been cancelled????? And then they wonder why I carry on like a crazy women. It is not rocket science to see that our line has been cut by Vodacom for what reason I still do not know and there was never a cancellation for this line and it also has nothing to do with VUMATEL. I am so GATVAL and if anyone is reading this could someone refer us to another service provider that actually cares about their customers and walks the extra mile. It is quite obvious that Vodacom DO NOT really care or know the meaning of customer service. You cannot even get to speak to a supervisor or manager, WHY?????
CS
Cathy S's updateReviewer Update
22 Feb 2021, 14:31Still no joy from VODACOM. It has been nearly a week now and still no joy. When you phone all you hear is ESCALATE. I am now starting to wonder how many times my call needs to be ESCALATED before it gets attended to. I have also realized now that you are NOT a Customer with Vodacom, but JUST a NUMBER. Seriously GATVOL now getting nowhere and don't know what to do. My husband works from home and is loosing money, THANKS VODACOM are you going to pay the bills at the end of the month??????????
CS
Cathy S's update22 Feb 2021, 14:31
Reviewer Update
Still no joy from VODACOM. It has been nearly a week now and still no joy. When you phone all you hear is ESCALATE. I am now starting to wonder how many times my call needs to be ESCALATED before it gets attended to. I have also realized now that you are NOT a Customer with Vodacom, but JUST a NUMBER. Seriously GATVOL now getting nowhere and don't know what to do. My husband works from home and is loosing money, THANKS VODACOM are you going to pay the bills at the end of the month??????????
CS
Cathy S's updateReviewer Update
23 Feb 2021, 09:30Today is Tuesday and since putting my complaint on Hello Peter and Vodacom replying that they will contact me in due course, still no contact from Vodacom. Tomorrow it will be a week since we first log our call. Yesterday every time I called I was told that it would be escalated. Since last week Wednesday my calls have been escalated so that means my calls have been escalated probably 100 times. When asked to speak to a Manager weather it the Accounts Manager or the Service Delivery Manager we get told that they will email the Manager as they are working from home or they will get the Manager to call back. Absolutely NO CALL BACK FROM A MANAGER. Do these so called Managers get back to do absolutely NOTHING. I am fed up. It just comes to show that you are NOT a Customer with Vodacom, but only a NUMBER.
CS
Cathy S's update23 Feb 2021, 09:30
Reviewer Update
Today is Tuesday and since putting my complaint on Hello Peter and Vodacom replying that they will contact me in due course, still no contact from Vodacom. Tomorrow it will be a week since we first log our call. Yesterday every time I called I was told that it would be escalated. Since last week Wednesday my calls have been escalated so that means my calls have been escalated probably 100 times. When asked to speak to a Manager weather it the Accounts Manager or the Service Delivery Manager we get told that they will email the Manager as they are working from home or they will get the Manager to call back. Absolutely NO CALL BACK FROM A MANAGER. Do these so called Managers get back to do absolutely NOTHING. I am fed up. It just comes to show that you are NOT a Customer with Vodacom, but only a NUMBER.