Bad service from Vodacom

I've been with Vodacom for over 30 years and this is the first time I experience such Bad service. Vodacom had upgraded and Migrated my account without me giving convent. Now I want to cancel my contract because the due date is now much ,the consultants can't get any information ,dates on my account. For the years I've been with Vodacom this has been the worst ever I've been treated. Consultants keep on saying since December I'll give feedback what happened on your account but that is just words to get rid of clients complaining. I had to go to the branch to get this resolved , been there several times and up to date still no communication from Vodacom. A valued client for years and this is how I get treated. I said the person that phoned need to apologies and Vodacom also need to apologies for the inconvenience. A Vivo phone was given to me with my last contract upgrade and I explained that this is one of the worst phones ever made. Nothing was done .Does Vodacom care about their clients, that's the question ❓ I don't know when will this matter be resolved. Merchel Watson *** Vodacom can check how long I have this number and they can see what a loyal customer I was for all this year's. Sad to be treated like this now

They don't even deserve a one star rating