FL
Francois L
1 reviews | Active since May 2021
12 Oct 2021, 11:51
Bad service from Vodacom as usual
So I posted a review on Vodacom in May 2021 to say how Vodacom billed me for Fibre installed and a router with no Data. I paid on a monthly basis for no service rendered. After speaking to several people in the call center with no success I decided to close my account and not to pay anything further as I paid for nothing...Vodacom now decided to hand me over to their attorney to collect money from me. Thank you Vodacom now I am getting contacted from your attorney but nobody from Vodacom could contact me to resolve the issue? All I want is Fibre/Wifi for my home...
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Replies (1)Vodacom's replyOfficial
12 Oct 2021, 14:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2021, 14:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
