Bad service from Vodacom and RAM couriers.

I ordered a contract phone on Tuesday. Vodacom is using a very low grade courier company in RAM couriers as its been passed their 72hours promised for which I still have not received my package. I called the RAM call centre on three occasions to enquire about my delivery for which had been dispatched every single day since Wednesday and they still cannot deliver on time. They take the instructions from you and then don't follow them. I called Vodacom again today and spoke to a bery rude Xolile who couldn't help me either but instead just wanted to transfer my call to RAM who I told ,couldn't keep to their promises. I would like someone form Vodacom to contact me to assist me or cancel this contract.