Bad service from Vodacom & am still disconnected

My line was disconnected at the end of August because of ********** activities that you allowed to happen on my account. i was informed that your forensic department was investigating. On the 2nd of October you completed and sent me a letter clearing me of any wrong doing and told me that you reconnected.In October i phoned your call center trying to reconnect my line and i was told that I can only reconnect on the 1st of every month, so i had to wait for the 1st of November.On the 1st of November i tried switching my device on and off to get reconnected as advised by your call center, and i was still not connected. yesterday I was told to make a payment for October and November for me to be connected. i paid the amount and i was told to check my line in an hour and i was still not connected. today i have phoned your call center (*** & 082 111) at least 8 times and am being sent from call center to call center within Vodacom and am still not connected. I am still not helped and i am exhausted of hearing your adverts while i stay on the line with no help in sight. you keep telling to phone here and there, and each time i have to explain my story and you still cant help me, why?