Bad Service from Vodacom after conserved

I wanted to cancel my Vodacom contract as I was not very happy with them. Siphokazi gave me the best service ever and she convinced me to stay with them and upgrade my contract.I was told that my device will be delivered yesterday or the latest today. I received a phone call from RAM to tell me that my device is in Florida instead of Sandton and I will only get my device on Monday. No one is taking responsibility due to the fact that the wrong address was on the waybill after I gave them the correct address, RAM is saying it is Vodacom's fault and Vodacom is saying that its RAM's fault. No one is trying to resolve my issue and get this sorted in order fo rme o receive it today, I just need to be satisfied that I will not get my device today and need to wait till Monday. I am really unhappy and I want this sorted as I did not make the mistake here and no one wants to truly help me. Now I feel like I have made a mistake to stay with Vodacom and I honestly do not know what to do.