Bad Service from Vodacom Accounts

Vodacom accounts have blocked my account as the debit orders stopped going through. This is not due to any fault on my side. I have NOT stopped any debit order with my bank and there have been plenty of funds in my account. Additionally they have charged me an extra R100 for this saying that i stopped the debit order. This has been going on for a couple of months now where the debit order stopped going through. There has to be a problem on their side as there is nothing stopped or any problem on my side with the bank. Yet they will not listen to me and will not reactivate my account until i pay the extra R100. This happened last month that the debit order didn't go through and i gave them permission to pull another debit order on the 13th of the month (Oct). The mere fact that this debit order went through without a problem PROVES that this has not been blocked by the bank!<br> They have not listened to me about this and aren't helpful at all on this. This is absolutely unacceptable and terrible customer service. It seems no-one knows what they are doing anymore!<br> I am so upset about this now that i am prepared to cancel my contract and just pay in the difference to be shot of Vodacom!