Bad service from Vodacom

A week ago I purchased R500 worth of airtime through the Vodacom app using my credit card. At the end of the transaction the app displayed a message saying that vodacom are experiencing a technical difficulty and that I should try again later.

Shortly afterwards I recieved a sms from my bank that the purchase was successful and that the amount of R500 was paid to vodacom.

At 9 o'clock on Monday morning I still have not recieved my R500 worth of airtime and the transaction have not been reversed.

So I phoned vodacom and requested that the transaction be reversed or the airtime paid over to my account.

The agent then requested me to send proof that the purchase was made successfully to her private Gmail account. Her reason was that her vodacom email were blocked.....

I obviously did not do that.

Because I did not want to share that information with her she said that she needs to escelate the querry to be dealt with by a solutions expert.....

She did that and shortly afterward I recieved a sms to that effect.

Theusday the 5th of January I got another sms stating that my querry was still in progress.

On Wednesday the 6th of January I got another sms saying

"Thank you for your patience and cooperation. Your query with ref number ********** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom"

It is now Sunday the 10th of January, I still have not recieved my money back or the airtime.

Can vodacom please resolve this issue asap